Best Western Hotels & Resorts


Everyone wins with well-trained, professional hotel leadership and staff. Properties are more competitive, operations are more efficient, staff members are more motivated, and guests are better served - resulting in a more profitable hotel.

Best Western's dedicated Education and Training team provides member-owners with the latest information, tools and expert training to help you keep pace with the fast-paced and ever-changing hospitality industry.

  • Comprehensive owner orientation program
  • General manager professional development series
  • Instructor-led regional workshops covering a wide range of relevant topics related to hotel management, operations, sales, marketing, revenue management, guest satisfaction, customer loyalty and more
  • BWI University, Best Western's dynamic online education website
  • Professional hotel certification programs
  • Partnerships with industry educational institutions offer opportunities for learning at a substantial value, including American Hotel & Lodging Association (AH&LA) Institute, University of Phoenix, DeVry University, Hotel Sales & Marketing Association, Skillsoft and more