Best Western Hotels & Resorts

Hotel Operations Support

Best Western understands hotel operations. We offer an integrated system of staff expertise, strategic tools, state-of-the-art technologies and dynamic resources to help you provide a superior guest experience and achieve a powerful return on your investment. Our highly qualified support teams offer their expertise and training to give you every competitive advantage.

New Member Development Manager

As an incoming member-owner, your New Member Development Manager will be a central point of contact, and will help you navigate through the membership process to ensure a smooth transition to the brand.

Quality Assurance

Our quality assurance program helps protect every owner's investment while maintaining product excellence across the globe. Our evaluation teams review every member hotel to assure each meets the standards that guests expect, and that define our legendary brand.

Regional Services Managers

The knowledgeable and experienced Regional Services team specializes in hotel facility evaluation, on-site training, and hotel operations consulting to help member-owners run their business smoothly and profitably. On average, each RSM has more than 20 years of hospitality industry experience and has earned the Certified Hotel Administrator (CHA) designation.

District Managers

Once your hotel has completed membership activation, a dedicated District Manager will provide continuity and serve as your brand liaison, advocate and consultant to help you get the most from your membership. Our District Managers are knowledgeable industry professionals with CHA designations.

Revenue Management Services

Revenue management is the science and art of offering the product to the right customer at the right time for the right price. Best Western has one of the most proficient and knowledgeable revenue management teams in North America; all revenue managers have a minimum of a Certified Hospitality Revenue Manager (CHRM) and Certification in Hotel Industry Analytics (CHIA) designation. The team works with member-owners to help maximize their profitability and increase bookings.


Best Western's award winning Education and Training team provides a wide variety of regional training classes, online courses and resources to help you keep pace with the fast-paced and ever-changing hospitality industry. Learn more about our training.